Senior Manager for Guest Experience & Service Quality Assurance

Newport World Resorts · 📍 Canggu,Ubud,Denpasar,Jimbaran,Nusa Dua,Kuta,Badung · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 30,000,000 - 45,000,000
Newport World Resorts is seeking a dynamic and experienced Senior Manager for Guest Experience & Service Quality Assurance to join our team in Bali. In this role, you will be responsible for ensuring the highest standards of guest service and quality assurance across our resorts. You will play a crucial role in enhancing guest satisfaction and loyalty, while driving operational excellence and continuous improvement initiatives.

📋 Tanggung Jawab Pekerjaan

Oversee the implementation of guest experience and service quality assurance programs across all resorts.,Lead and mentor a team of guest experience and service quality assurance professionals.,Conduct regular audits and inspections to ensure compliance with service standards and protocols.,Develop and implement strategies to enhance guest satisfaction and loyalty.,Collaborate with resort management and department heads to drive operational excellence and continuous improvement.,Monitor and analyze guest feedback and service metrics to identify areas for improvement.,Ensure that all staff are trained and equipped to deliver exceptional guest service.,Represent Newport World Resorts at industry events and conferences to promote best practices in guest experience and service quality assurance.

🎓 Kualifikasi & Syarat

Bachelor's degree in Hospitality Management, Business Administration, or a related field.,Minimum of 10 years of experience in guest experience and service quality assurance, with at least 5 years in a senior management role.,Proven track record of successfully leading and managing teams in the hospitality industry.,Strong knowledge of industry standards, regulations, and best practices in guest experience and service quality assurance.,Excellent communication, leadership, and problem-solving skills.,Proficiency in English, both written and spoken.,Familiarity with the Indonesian market and hospitality industry is a plus.

🛠️ Keahlian

Guest experience managementService quality assuranceTeam leadership and managementOperational excellence and continuous improvementGuest feedback analysisTraining and developmentIndustry knowledge and best practices
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