Field Support Specialist - Kalimantan Tengah

Join Mitracomm Ekasarana as a Field Support Specialist in Kalimantan Tengah and play a pivotal role in delivering exceptional customer service and operational support in the retail and consumer products sector. This is a fantastic opportunity for individuals who are passionate about providing top-notch service and ensuring the smooth operation of retail outlets. In this role, you will be responsible for visiting retail stores, troubleshooting issues, and ensuring that all systems and equipment are functioning optimally. You will work closely with store managers and staff to address any concerns and provide ongoing support.

Mitracomm Ekasarana is a leading company in the retail and consumer products industry, known for its commitment to excellence and customer satisfaction. With a strong reputation in the region, we offer a dynamic and challenging work environment where you can grow and develop your career. As a Field Support Specialist, you will have the chance to work with a diverse range of products and technologies, gaining valuable experience and expertise in the field.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Conduct regular visits to retail stores to monitor and maintain the performance of systems and equipment.
• Troubleshoot and resolve technical issues to ensure minimal downtime and optimal performance.
• Collaborate with store managers and staff to address customer concerns and provide timely solutions.
• Perform routine maintenance and updates to ensure all systems are up-to-date and functioning correctly.
• Monitor inventory levels and ensure stock is accurately recorded and managed.
• Provide training and support to store staff on the use of new systems and equipment.
• Document all activities and issues encountered, providing detailed reports to the management team.
• Ensure compliance with health and safety regulations in the retail environment.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Minimum 2 years of experience in a similar role within the retail or consumer products industry.
• Strong technical skills and knowledge of retail management systems, such as POS (Point of Sale) systems, inventory management software, and retail POS systems.
• Familiarity with Microsoft Office Suite, including Excel and Word.
• Excellent communication and interpersonal skills to build strong relationships with store managers and staff.
• Ability to work independently and as part of a team in a fast-paced environment.
• Valid driver's license and reliable transportation.
• Proactive and problem-solving mindset with a focus on customer satisfaction.
• Willingness to travel extensively within Kalimantan Tengah.

🛠️ Keahlian

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